John, from Apartment 3c, can always get the elevator at Kilter Street Manor Apartments to work for him. It’s reluctant or uncooperative for everyone else, but not for him. Maybe because he has a sunny disposition. He’s always smiling, but somehow without seeming creepy.
He’s an event planner who specializes in themed parties. Zeb also regularly consults with him about the apartment building’s communal get-togethers; he’s good at stretching a limited budget.
Some people doubt that he can be a good event planner, because he is legally blind. But he does well.
As for his appearance: he’s got a medium build and medium height, pale skin and thick brown hair. Nothing about his looks is really remarkable, except for his smile. Which again, isn’t creepy, though it does sometimes make people wonder what there is to smile about so much. Whatever it is, he knows the secret.